ABOUT REFUGE

 

REFUGE is a live immersive adventure game, set in a dystopian reality. Narrated and guided by Alex Ayers, our fictional protagonist, Players or “Recruits” must prove themselves worthy by pitting against - and outsmarting - each other in a series of challenges based on logic, skill, agility. and strategy. Embedding narrative gameplay and interactive technology in an immersive theatre-like environment, the experience - developed by design studio, Wildrence - is hosted in a speakeasy-esque venue in New York’s Lower East Side neighborhood.

IS REFUGE AN ESCAPE ROOM GAME?


No. Refuge is a unique adventure experience that combines the immersive and epic qualities of interactive fiction and the active gameplaying you may have seen in “escape rooms”. While trying to escape a room in small teams under 60 minutes is exciting, Refuge is at a whole new level by creating a world around you that you can explore. Think of it as a journey or an adventure. 

How long is it?


Refuge: Prologue takes about 90 minutes to complete.

 

BOOKING YOUR TICKETS

HOW CAN I BOOK A TICKET FOR REFUGE?


We currently only accept online reservations. Please check availability and reserve your experience. Click Here

The Mist is currently open to the public for Refuge guests Sunday to Thursday from 7 pm to 11 pm, Friday 7pm to midnight, Saturday from 3pm to midnight, and Sunday from 3pm to 11pm. If you have an appointment with us outside of the open hours, we will answer the door for you when you buzz. Or please call (646) 657-0630 so that someone can come get you! 

Refuge is one of many immersive experiences hosted at The Mist.

WHAT IF I DON’T SEE A TIME THAT WORKS FOR ME?


If you do not see our standard times available on your date of choice, this means that they have been booked. If this is your absolute dream time slot and date, you can email us to be put on a waitlist for that date and time slot. While cancellations are rare, we can alert you if a reservation at that time has been cancelled or rescheduled. It is best to simply book another time slot that works for your group.

If you are interested in a custom time slot outside of our normal listings, please email us to see if we can accommodate you!

ARE THERE ANY AGE RESTRICTIONS?


Due to the complexity of the challenge, the experience is open to players over the age of 14. Anyone under the age of 18 must be accompanied by a parent or guardian. To enter Refuge, every participant must sign a liability waiver and anyone under the age of 18 must have a parent or legal guardian sign one on their behalf. 

We will be checking for identification on arrival to confirm age.

Due to the nature of Refuge's design and staffing, we are not able to police intoxicated visitors. If you are visibly inebriated, you may be refused entry or your experience curtailed. In a similar fashion, if you are disruptive, unruly or present a threat to our environments or staff we may be forced to terminate your adventure. 

HOW CAN REFUGE HELP US CELEBRATE OUR SPECIAL OCCASION?


Please write a note when you make your booking about the occasion and any special requests. You may also call or email us regarding this matter.

MINIMUM NUMBER OF PLAYERS


The MINIMUM number of players for Refuge is FOUR (4). If you booked LESS than four (4) players, you will need to wait for ADDITIONAL people to book the same time slot with you in order for the experience to happen. You can also choose to book a time slot containing other players to meet or to equal a MINIMUM REQUIREMENT of four (4) players.

It is possible that your party will be grouped with other players until the maximum of eight (8) players is reached. It may include players that have already participated in the experience before. 

Time slots with less than four players signed up may be subject to cancellation. We will send out a reservation confirmation email at least 1 week prior to your experience to confirm that the minimum number of players have been met and that your experience will happen. Please plan ahead!

TIP: To play with just your friends, make sure to purchase all 8 tickets in a time slot. If you don't see a specific time slot, tickets are either all sold out or there's not enough space for your group size.

To the right is an example of a ticket page and ticket confirmation email, NOT your reservation confirmation email. You will receive a reservation confirmation email at least 1 WEEK prior to your scheduled date and time to confirm your time slot.

 

 

 

 

 

 

 

 

 

 

 

To the right is an example of a reservation confirmation email that you will receive at least 1 WEEK prior to your scheduled date and time to confirm your time slot. This email will also give you more directions for where you will need to go to start the Refuge experience. Please keep an eye out for this email.

 

 

 

 

 

 

 

ON THE DAY OF YOUR EXPERIENCE

WHERE SHOULD I GO WHEN I ARRIVE?


Please go to the location indicated on the reservation confirmation email that is sent out to you at least 1 week prior to the show. Please note that this is NOT the ticket confirmation email, as your show MUST be confirmed by us at least a week in advance to guarantee that the minimum player number is met. Please call (646) 657-0630 if you are lost so that we may direct you as best as we can.

HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?


We ask that you please arrive to your designated location (from your reservation confirmation email) by your scheduled ticket time in order to fill-out waivers and read our tips and safety page. There is a 10 minute grace period. However, any later arrivals will not be admitted. No refunds will be offered for late arrivals or no-shows.

WHAT IF I’M LATE?


Much like a train or a plane, your experience’s time slot is precise. If you miss it, you will not be admitted! You will be guided to the start of your experience at exactly your time slot. If you are late... well, we do apologise, but time waits for no man, as they say. 

CAN I RESCHEDULE IF NECESSARY?


Yes, if done in advance. Please reschedule at least 10 days before your existing reservation so that we will have time to find another group to take your time slot.
To reschedule, call or email us with your new date and time of choice. You can find available time slots by looking at our interactive calendar. There is no additional charge to reschedule with a 10 day advance notice. 

CAN I REFUND MY TICKET?


Refuge is a ticketed, live event. Once a booking is confirmed, refunds and cancellations are not possible. In addition, latecomers will not get a refund or reschedule: much like a theatre show, the show continues with or without you - your timekeeping is your responsibility, not ours! 

CAN I PAY IN CASH ON ARRIVAL?


At this time, we only accept payment via credit card through our online availability calendar. Click Here

WILL I HAVE TO SIGN A WAIVER?


Yes. Though we have designed this experience to be safe it would be impossible for us to operate given the nature of this experience without having the audience acknowledge the inherent risks of highly suspenseful, thrill-oriented attractions.

WHAT SHOULD I WEAR?


Comfortable clothes and shoes.

WHAT SHOULD I BRING?


Your energy and enthusiasm is all you need! In fact, we will ask that bags and phones remain with us, in our locked drawers.

CAN I TAKE PICTURES OR VIDEOS?


There is a strict “no photography and filming policy” within the experience. Our specific approach and our puzzles and design need to remain secret. If others saw parts of Refuge before doing it themselves, their experience might be ruined.

I HAVE A HEALTH CONDITION, IS IT SAFE FOR ME TO PLAY?


Although we strive to make Refuge accessible to all, due to the nature of the experience and the placements of our building’s fire exits there are some accessibility limitations within the gaming spaces. We are in a basement space that can only be accessed by stairs, so please keep that in mind before you book with us. If you have a pace-maker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability which makes standing, crawling, or climbing difficult we may politely ask you to not participate. Also, because we use color lights for some of our puzzles, it might be difficult to solve certain ones if you are color blind. Remember, our staff reserves the right to refuse anyone for any reason.

WHAT HAPPENS IF I NEED TO LEAVE MID-EXPERIENCE?


The door you enter from acts as both an entrance and an emergency exit and is never locked. However, if you must leave through this exit, the experience will end immediately for your group. In the case of an emergency, we will work with you to reschedule your experience. 

IS THIS EXPERIENCE SAFE?


Though we have gone to great lengths to create a sense of urgency and danger within Refuge, it is an extremely safe environment. There is an emergency lighting system and every room is monitored by audio and video surveillance at all times.